Our approach to privacy

Alternative Line Solutions aims to handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to us.

Information we collect

Depending on how you contact us, we may collect:

your name, phone number and email address
your service address, suburb and any location details you provide
details about the repair, property or service you are enquiring about
photographs or other files you voluntarily send by email, message or another agreed communication channel
records of phone calls, emails and messages, including appointment preferences and service-related communications
technical information about website visits, such as browser, device, pages viewed, referral information and interactions with advertising.

The current website enquiry form does not include a photo-upload field.

How we collect information

We collect information directly from you when you submit an enquiry, call, email or message us, and when you discuss or arrange a service. Some technical information is collected automatically through cookies and similar technologies when you use the website.

How we use personal information

We may use personal information to:

respond to enquiries and contact you about the requested service
assess the information provided and arrange suitable appointments
prepare, discuss and confirm quotes, scope and availability
perform approved work and provide service-related support
maintain business, communication and payment records
operate, secure and improve the website
measure advertising performance and prevent misuse
meet legal, regulatory and dispute-resolution requirements.

Website analytics, advertising and cookies

The website uses Google Ads and Google's gtag.jstechnology to measure advertising activity and successful enquiry conversions. Google may use cookies or similar identifiers to provide these functions. You can control cookies through your browser settings, although blocking them may affect measurement or some website functions.

Service providers and disclosure

We may disclose information where reasonably necessary to technicians, suppliers or professional advisers involved in an enquiry or approved service. We also use service providers that support the website and enquiry process, including:

FormSubmit, which delivers website enquiry details by email
Google Ads, which provides advertising and conversion measurement
Vercel, which hosts and delivers the website.

We may also disclose information where required or authorised by law, or where reasonably necessary to protect safety, property or legal rights.

Overseas service providers

Google, FormSubmit and Vercel operate international systems and may process or store information outside Australia. The countries involved can vary according to their infrastructure and subcontractors. Where applicable, we take reasonable steps in the circumstances to use reputable providers and handle information consistently with applicable Australian privacy requirements.

Storage and security

We use reasonable administrative and technical measures to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No internet transmission or storage system can be guaranteed to be completely secure. We retain information only for as long as reasonably required for the purposes described in this policy, business records, dispute handling and applicable legal obligations.

Access and correction

You may ask to access or correct personal information we hold about you. Contact us using the details below and provide enough information for us to identify the relevant record. We may need to verify your identity before responding. If we cannot provide access or make a requested correction, we will explain why where required.

Marketing communications

We may send service-related follow-ups. Direct marketing will only be sent where permitted by law. You can ask us to stop promotional communications at any time by using the unsubscribe method provided or contacting us. Essential communications about an active enquiry or service may still be sent.

Privacy complaints

If you have a privacy concern, contact us with details of the issue. We will review the concern and aim to respond within a reasonable period. If applicable privacy law covers the matter and you remain dissatisfied, you may be able to contact the Office of the Australian Information Commissioner.

Policy updates

We may update this policy when our practices, website services or legal obligations change. The current version and last-updated date will be published on this page.

Contact us

Email info@alternativelinesolutions.com or call 0495 017 051 about a privacy enquiry, access request, correction request or complaint.