Our accessibility commitment

We want customers to be able to understand our services, navigate the website and contact us in a way that works for them. Accessibility is an ongoing process, and we review the website as content and functionality change.

Features currently implemented

The website currently includes:

semantic page headings and navigation landmarks
labelled enquiry-form fields and clear validation messages
visible keyboard focus indicators for links and form controls
keyboard-operable links, buttons and FAQ disclosure controls
responsive layouts for desktop, tablet and mobile screens
text alternatives for informative images where provided
reduced-motion support for selected animated interactions
multiple contact options, including phone and email.

Ongoing improvements

We continue to review navigation, content structure, colour contrast, keyboard use, form feedback, image descriptions and responsive layouts. Improvements may be introduced as issues are identified or the website changes.

Known limitations

Some older content, complex service menus or third-party functions may not provide an equally smooth experience with every browser, device or assistive technology. External services used for enquiry delivery and advertising measurement are also subject to their own accessibility implementations.

We do not claim that the website is fully accessible, certified or completely compliant with every accessibility standard.

Alternative ways to contact us

If the website or form is difficult to use, call 0495 017 051 or email info@alternativelinesolutions.com. Tell us what information or service you need and the communication method that is most suitable for you.

Report an accessibility issue

Please contact us if you encounter an accessibility problem. Include the page or feature involved, what happened, the browser or device you were using and any assistive technology involved, if you are comfortable providing those details. This helps us investigate and consider a practical improvement.

Statement updates

We may update this statement as website features or accessibility practices change. The latest version and last-updated date will remain available on this page.